Before placing an order via this website, we would strongly encourage you to read the our Terms and Conditions of Sale, bearing in mind that your Statutory Rights remain unaffected.
When you buy anything ‘mail order’ or via the internet, your transaction is governed by The Consumer Protection (Distance Selling) Regulations 2000. Naturally, we do our utmost to ensure that your shopping experience with us will be a good one but if you’re not happy with us for any reason, then these Regulations will fully explain your Rights. A full copy of these Regulations can be found by clicking >> here<<
Contract of Sale
Your Contract of Sale is with Dotshops Limited, Unit 1, Cardway Business Park, Linley Lane, Alsager, Cheshire, ST7 2UX. Company Registration Number: 3150521. Vat Registration Number: GB674545311. Any variation to these Terms and Conditions must be in writing and signed by an authorised officer of Dotshops Limited.
Order Acceptance
We will not accept or process your order until all goods and delivery charges are paid in full. Once we (or our nominated agent) has received your payment, your order will be acknowledged and our obligation to you will commence.
Placing an Order
Prior to ordering, we strongly recommend that you fully satisfy yourself that the item will fit and it is the colour or material you require. We do our best to accurately describe goods and any dimensions. In many cases, we also provide links to manufacturers' websites where you can obtain more detailed descriptions and dimensions. You can also contact manufacturers directly and make enquiries as to the suitability of the goods you wish to order and we will assist you with this.
Delivery Schedule
We always aim to despatch orders as soon as practicable and wherever possible, in accordance with the delivery schedules referred to on this website. In fact, most of our orders are delivered within five working days. However, whilst we will always do our best to advise you of the day on which your order will be delivered, we are unable to give you a specific time of day as this is dependent on our courier's work schedule.
Delivery Details
It's important that you give us correct delivery details when placing your order. If you want to change your delivery details after placing an order, we may first require you to pay an additional charge to cover our administration and any extra delivery costs.
Delivery Location
We generally only deliver to UK Mainland addresses during normal business hours Monday to Friday. However it may be possible to deliver to other locations or to arrange a Saturday delivery but this will incur additional charges. Please contact us prior to placing your order if you wish to discuss this.
Partial Delivery
Sometimes we may deliver your order 'in parts'. This often happens when the goods you order are from a range of different distributors or manufacturers or when items are temporarily out of stock. We reserve the right to do this and we will not charge you any extra for these additional deliveries. If you do not wish to receive partial deliveries and would rather us make a single delivery when your order is complete, please advise us at the time of placing your order.
Late or Failed Delivery
It Is important for you to know that 'Time of Delivery' does not form the essence of our contract as the Law only requires us to deliver your goods within a "reasonable" period of time. If we fail to deliver your order within a reasonable period of time then you are required to advise us of a deadline by which time we must deliver. If we fail to meet your deadline, then you have the right to cancel your order. In this case, we must provide you with a full refund within thirty days from receiving your written cancellation instructions. We do not offer any further compensation for late or failed delivery other than refunding your purchase price and delivery charges.
Delivery Charges
Our delivery charges may vary from time to time but will always be made clear to you before you are asked to complete and pay for any order. If a Delivery Charge is to be applied, this charge will be shown separately on your order. Please bear in mind that this will be our ‘basic charge’ and it may not represent our actual costs for delivering your order as, in the majority of cases, our costs are much higher than what we actually charge you. This is particularly relevant if you ask us to collect goods or arrange additional deliveries or arrange deliveries outside of our normal terms.
Receiving Goods
It is important that someone is available to sign the courier's delivery documentation when your order arrives. However many of our customers ask for goods to be 'left in a safe place'. Whilst we are happy to pass these instructions on to our couriers, this is done entirely at your own risk and at the discretion of the courier. We will not accept liability for claims for shortages or non-delivery of items when goods are delivered in this manner solely at your request. Please do not ask us to leave goods without obtaining a signature unless you are prepared to accept the risks that this involves.
Checking Your Order
It is vital that you thoroughly check your order for damage and shortages as soon as it arrives. We encourage you to notify us of any damages or shortages within 48 HOURS of delivery.
We and our suppliers always take the utmost care to ensure that goods reach our customers in perfect condition. However, occasionally goods may be damaged in transit or may contain a fault which has not been spotted by our suppliers' quality control checks. In this case, we can arrange for the goods to be collected and replaced or repaired at no charge to you. Alternatively, you have the option to reject the goods and request a full refund.
In Business to Consumer transactions, the Law allows you a 'reasonable' amount of time (generally regarded as being seven days from receipt of the goods) to inspect items and inform the supplier (Us) of any obvious damage to your goods (damage such as could have been caused in transit or by mishandling) or any shortages or missing parts. All claims must be made in writing. If you make a claim for damage or shortages any later than seven days from receipt of your order, then we reserve the right to contest your claim.
The exception to the above is where there is proven to be a defect in manufacture or a design fault, in which case your Rights may extend to a period which one could reasonably expect the product to last.
If we make a mistake and send you the wrong goods (ie. not what you ordered) or our suppliers ship the wrong item or we have inaccurately described the item, then we'll arrange collection of the goods and offer you a choice of replacement or a full refund including all shipping charges.
Damage or Faults Discovered After Fitting
Many of products we sell require specialist installation skills and we do not recommend or support installations carried out by anyone other than a person(s) suitably qualified to do so. In order for us to process any claim for defective goods arising after they have been fitted, you must be able to demonstrate that the goods have been fitted strictly in accordance with the manufacturer's guidelines and that the correct parts and materials have been used. We are unlikely to accept any claim for defective goods if it is discovered that they have not been installed correctly.
Order Cancellation
If after placing an order you then decide to cancel, we will happily accept this and give you a full refund provided that the goods you ordered have not already been despatched. If you have already received the goods or they are in transit to you then The Consumer Protection (Distance Selling) Regulations 2000 offers guidance in this situation.
The Consumer Protection (Distance Selling) Regulations 2000 gives you the right to a "cooling off period" of seven working days. This period commences on the day after taking delivery of your goods and at any time during this period you have the right to cancel your order and return the goods to us and request a full refund of the price paid for the goods. This does not apply to goods which have been modified at your request (an example of this would be where you have asked us to drill a tap hole in a sink in a specific position). Cancellation must either be in the form of a fax, email or letter and must be sent to our address as shown above. A telephone call is not sufficient.
If you cancel your order under these provisions then we would ask that you return the goods to us as soon as possible. If you do not do so within seven working days, then we will contact you to arrange collection of the goods. If we have to do this, then we are entitled to recover our direct costs for arranging this collection. Please be aware that you have a legal obligation to take care of the goods whilst they are in your possession. We would also strongly recommend that when returning goods, you ensure that any carrier's insurance is sufficient to cover the full value of the goods whilst they are in transit as we will not make any refund if the goods are received damaged or with missing parts or in an 'un-saleable' condition.
Once we have the goods back in our possession, we are obliged to refund your purchase price within thirty days. The delivery of goods is a separate contract for services, therefore any refund made will not include the costs of delivery of the goods to you. If we have incurred costs in collecting the goods from you, then we will also deduct these costs before making any refund.
Returns Policy
For your guidance and to avoid any confusion, our policy regarding returning goods is described below.
Goodwill Returns
If you change your mind about any product after you receive it, we will allow you to return it to us up to a maximum of 30 days from receiving your order. However we will charge you 25% of your purchase price as a re-stocking and administration fee. Delivery charges are not refundable. Once you have returned the goods we will refund your purchase price, less delivery charges plus the re-stocking and administration fee, within a maximum of 30 days from receipt of the goods.
Bear in mind, it is your responsibility to ensure that returned goods reach us in perfect re-saleable condition. We would also strongly recommend that when returning goods, you ensure that any carrier's insurance is sufficient to cover the full value of the goods whilst they are in transit as we will not make any refund if the goods are received damaged or with missing parts or in an un-saleable condition.
Returns Procedure
Prior to returning any good, you must complete our on-line Returns Request Form which can be found by clicking >>here<< Once your request has been processed and approved you will be sent a Return Authority Note which must accompany the goods you are sending back. This procedure is absolutely necessary as it enables us to identify your return when it arrives into our warehouse. Without this paperwork, we will find it extremely difficult to make any refunds or replace goods.
Refunds
Once a refund is agreed then we are legally obliged to refund your money within a maximum of 30 days. However we generally process refunds within a maximum of 7 days. We will always provide ‘proof of refund’ if requested to do so.
Credit Card Security
Our online credit card processing facility is provided by Protx so you can have confidence that it is secure and safe to use. Credit card information supplied by you is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose and will not be kept longer than necessary
Pricing & Discounts
Where we display a 'Retail Price', this is usually the manufacturer's suggested retail price or a price being advertised for a particular product by one of our competitors or another retailer. Our published 'Price Savings' are based on the information available to us at the time our reasearch is conducted and may be subject to variation so please make sure that you are fully satisified with our published prices and savings before making a purchase. We constantly review our prices and that of our competitors so our offers may change frequently and without notice.
Privacy
We use your personal information solely to provide you with goods and services and to help us better understand your needs and interests. Occasionally we may also use your information to contact you for market research regarding our products or services unless you specifically ask us not to. We will not share, sell or otherwise divulge your personal information any third-party unless it for the purpose of preventing fraud or we are legally obliged to do so. |
